day might include a discussion with a finance partner, an investor, a customer or a fusion partner. Our new customer acquisition has grown and our costs have plummeted. We are actually getting paid now to obtain customers, so our customer acquisition costs are now negative. negative customer acquisition cost! MORE >>

Thursday, June 14, 2012 -- The Customer Experience of User Experience. Jeofrey Bean and Sean Van Tyne will share their aggregate views of some of the best customer experience and user experience companies and the practices that make them better, different, and more valuable than their competitors. SDSIC. See [link] (more MORE >>

'If you knew what your customers were thinking (and saying) about your product, service, or staff, imagine what you could do with this data. Listening to social conversations has enabled a “fly on the wall” opportunity for companies to improve their image, relationship to customers and ultimately, sales. Are they doing it? MORE >>

It’s not so much that they don’t care about customer service, it’s how they define it and more importantly how it’s managed. None of these companies properly defined customer service nor did they implement it properly. Let’s face it, we don’t love Best Buy. What happened? But why not Best Buy? MORE >>

Santa Barbara-based cloud deployment software developer RightScale said Thursday that it has added three new customers, bringing its total number of software-as-a-service providers to more than 100. rightscale cloud computing software deployment customersImpact of hte various deals was not disclosed. READ MORE>>. MORE >>